Lovehoney review

Lovehoney started in Bath, England, in 2002 and is now part of WOW Tech, the group behind We-Vibe and Womanizer. Its US store ships from a warehouse in Atlanta, Georgia, and covers the full range: toys, bondage gear, lingerie, lube and its own-brand products.

Packaging is spelled out in detail. Small items come in heavy-duty plain envelopes, standard orders in small plain brown boxes and big ones in plain custom boxes. There are no brand markings on the package; the shipping label names the sender as LH Trading, and the return address is the Atlanta warehouse without the word Lovehoney. The shop doesn't say what appears on a card statement.

Standard shipping costs $6.99 and takes up to six working days, free on orders of $59 or more. Expedited is $9.99 for about four working days, and Next Day Delivery is $25.99. UPS orders placed before 3pm ET on a weekday ship the same day.

Returns come in layers. Unopened, unused items can go back within 30 days for a refund. On top of that, the 100 Day Pleasure Guarantee lets you send back one opened toy or bondage item per order within 100 days in exchange for a gift card; lingerie, lube and games aren't covered. Defective products get a 1-year warranty, longer on some brands.