If it's wrong, faulty or just not for you: who takes it back, and for how long.
Most shops won't take back a toy you've opened, and that's legal: hygiene is an exemption from the usual cancellation rights. So the real differences are the window for sealed items, who pays postage, and how long a faulty toy is covered.
5 shops · UK
Free returns within 30 days, plus a gift voucher for one opened toy within 100 days
The 100-day safety net
The closest thing to a do-over in this business: one opened toy per order can come back within 100 days, for a gift card rather than cash. Plain boxes on both sides of the Atlantic, free delivery from £50 in the UK and $59 in the US. What it won't tell you is the name on your statement.
— The editors
Free returns on eligible items within 28 days
The safe first stop. A familiar shop with free returns and next-day delivery.
30 days unopened, 100-day exchanges, 180 days on faulty toys
The late-night next-day option. Last-minute orders that still need to arrive discreetly.
30 days sealed, a 30-day warranty on everything and a year on its own products
The one that sweats the details. Discreet parcels and real advice from a women-owned shop.
30 days, freepost for faulty items, but a 5% restocking fee on unwanted ones
Where the fetish range goes deep. Fetish and BDSM gear from a shop with UK stores.
1 shop · US
Any item, any reason, 90 days, even opened; you pay return postage
The returns promise nobody else makes
Most shops won't touch an opened toy. Adam & Eve says any item, any reason, within 90 days, and its own-brand toys come with a five-year warranty. You pay the return postage, and standard shipping can take two weeks out west, so pay for UPS if you're counting days.
— The editors
In the UK, only if it's faulty, unless the shop is more generous. In the US it's down to the shop: Adam & Eve takes opened items back within 90 days, while Good Vibes and Babeland treat sales as final once the box is open.
Not working, not as described, or not lasting a reasonable time. That's covered by law in the UK whatever the shop's policy says.
