Interactive · Stamp the date
Changed your mind? How long you've got to send it back
Tell us when it arrived and whether it's sealed, opened or faulty, and we'll stamp the last day to return it at each shop.
By the editors · 5 Oct 2026 · 3 min read
Changed your mind? Toy arrived broken? Tell us when it turned up and what state it's in, and we'll stamp the last day to send it back at every shop we list.
Try itThe returns date stamp
- Ann Summers
Free return postage
Working out the date… - Bondara
You pay return postage
Working out the date… - Sh! Women's Store
You pay return postage
Working out the date… - Simply Pleasure
You pay return postage
Working out the date…
Counted from the day it arrived. Policies as stated by each shop. General information, not legal advice.
Why opened toys rarely go back
Most shops won't take back an opened toy, and that's not them being awkward. Hygiene sealed goods are an exception to the usual change-of-mind rules in the UK, and US shops set their own policies. Once the seal's broken, you're usually down to a faulty-item claim. Adam & Eve is the odd one out: any item, any reason, within 90 days.
How we count
- We count from the day it arrived. Some shops count from dispatch or from the order date, so treat our date as the latest it could be, not a promise.
- "Sealed" means unused and in its original packaging with any seal intact.
- Return postage is shown where the shop says who pays it.
Faulty is different
A toy that doesn't work isn't a change of mind. Every shop here has a faulty-item route, and in the UK you have rights under consumer law on top of the shop's own policy. Our returns guide goes through what "faulty" means and what to do if a shop says no.