Adam & Eve review
The big US mail-order adult store, with a 90-day any-reason returns promise and Adam Mail on your card statement.
The returns promise nobody else makes
Most shops won't touch an opened toy. Adam & Eve says any item, any reason, within 90 days, and its own-brand toys come with a five-year warranty. You pay the return postage, and standard shipping can take two weeks out west, so pay for UPS if you're counting days.
— The editors
The facts in the UK
Adam & Eve doesn't deliver to the UK. See the UK staff picks.
The facts in the US
Checked 29 Sep 2026
- Score
- 4.4/5
- Billed as
- Adam Mail
- Parcel
- Plain
- Guest checkout: not stated
- PayPal: not stated
Delivery, free-delivery threshold and returns window. On the printed rulers, further left is better.
- Standard
- 14 days
- Free over
- Not stated
- Returns
- 90 days
Yes No Not stated Verified by our orderRulers, best on the left: delivery 0–10 days · free over 0–100 · returns 100–0 daysScore: out of 5, from published policies
Delivery
- Standard, eastern US
- Price at checkout · 8 days
- Standard, western US, AK, HI
- Price at checkout · 14 days
- Expedited
- Price at checkout · 5 days
- UPS 2-Day
- Price at checkout · 2 days
- UPS Overnight
- Price at checkout · 1 day
- Free over
- Not stated
- Next day
- Yes
Returns
- Unopened
- 90 days
- Opened items
- Accepted
- Return postage
- You pay postage
- If it's faulty
- Adam & Eve-branded toys carry a 5-year warranty. Other brands bought on the site can be replaced for up to 2 years.
On your statement
- Card
- Adam Mail
The parcel
- Outer
- Nondescript envelope or box; only your address and theirs
- Sender name
- Not stated by the shop
- Branding
- Plain, no shop name
Good and not so good
- Good: Returns for any reason within 90 days
- Good: 5-year warranty on Adam & Eve-branded toys
- Good: Adam Mail on the statement, no name on the box
- Not so good: Standard shipping can take 10–14 business days in the west
- Not so good: You pay return postage
Is Adam & Eve any good?
Adam & Eve is one of the biggest names in US adult retail, owned by PHE, Inc. in North Carolina. The site sells everything from vibrators and strokers to lingerie, bondage gear and bath products, and puts a lot of its own-brand toys front and centre.
Its returns policy is the standout. You can return any item sold on the site, unless the product description says otherwise, for any reason within 90 days, for a replacement or refund. Adam & Eve-branded products carry a five-year warranty, and other brands can be replaced for up to two years. The catch: you pay the return postage, and the original shipping isn't refunded.
Privacy is handled well. Orders ship in nondescript envelopes and boxes with only your address and theirs on the outside; the name Adam & Eve doesn't appear anywhere on the package. On your card statement, the order shows as Adam Mail.
Standard shipping is slow: five to eight business days in the eastern US and ten to fourteen in the west, Alaska, Hawaii and US territories. Expedited is three to five days, and UPS 2-Day and Overnight are there if you need it sooner. Order express shipping before 2:45pm Eastern on a weekday and it goes out the same day. Customer service is available by chat or email around the clock.
Written from Adam & Eve's own delivery, returns and privacy pages, read on 29 Sep 2026. We haven't placed a test order yet, so nothing here describes a parcel we've received.
Adam & Eve questions
What does Adam & Eve show on a credit card statement?
Orders appear as Adam Mail. The Adam & Eve name doesn't appear on your statement or on the outside of the package.
Can you return a used toy to Adam & Eve?
Yes. Any item sold on the site can be returned for any reason within 90 days for a replacement or refund, unless its product description says otherwise. You pay the return postage.
Is Adam & Eve legit?
Yes. Adam & Eve is run by PHE, Inc. in North Carolina, and it publishes its trading address, a written 90-day returns policy and warranties on what it sells. Our score comes from those published policies; we haven't placed a test order yet.
What is Adam & Eve?
One of the biggest adult stores in the US, run by PHE, Inc. in North Carolina. It sells toys, lingerie, bondage gear and bath products online, plenty of them under its own brand, and ships them in plain packaging.
What does an Adam & Eve package look like?
A nondescript envelope or box. The shipping label shows only your address and theirs; the name Adam & Eve doesn't appear anywhere on the package, and card payments show as Adam Mail.
Is Adam & Eve shipping discreet?
Yes. Orders ship in a nondescript envelope or box with only your address and theirs on the outside, and the Adam & Eve name doesn't appear anywhere on the package.
What is the Adam & Eve customer service number?
919-644-1212. Adam & Eve customer service is also available by chat or email around the clock.
Does Adam & Eve have free shipping?
It doesn't publish a standing free-shipping threshold on its shipping pages, so check the total at checkout before you pay.
How long does Adam & Eve shipping take?
Standard shipping takes 5–8 business days in the eastern US and 10–14 in the west. UPS 2-Day and Overnight are available, and express orders placed before 2:45pm ET ship the same day.
Other online sex shops in the US
- Good Vibes reviewA trusted all-rounder with discreet shipping over $85
- Babeland reviewStrap-ons, kink gear and anal toys from a sex-positive shop
- Lovehoney reviewTrying something new with a fallback if it isn't for you
- The Smitten Kitten reviewBuying insertable toys without reading every material label
- She Bop reviewBody-safe toys and gentle lube from a woman-owned shop
About the shop
- Based in
- US
- Ownership
- Chain
- Own brand
- Yes
- Materials labelled
- Not stated
- Porous materials
- Not stated
- Pay with
- Card (others not stated)
- Guest checkout
- Not stated
- Contact
- Phone, Live chat · Chat and email 24/7
Review updated 29 Sep 2026